When can I expect my order?

All orders will be processed within 3 business days. Orders are typically processed same day, however that cannot be guaranteed. Orders with standard shipping will ship via UPS ground. Once the package has left our facility, there is a 3-7 business day estimated arrival time. While the orders largely arrive within 3-4 days of ordering, we cannot make guarantees on the speed in which UPS delivers them. We are not responsible for items delayed by UPS. Please note delivery times do not include weekends or holidays.

Expedited shipping

Cut off times are 12 pm CST for expedited shipping. Overnight only applies to weekdays. If you select overnight shipping on a Friday after 12 pm CST, the order will be shipped out Monday.

ONLINE RETURN POLICY 

Thank you for your purchase! We hope you love your items but no worries if it wasn’t a perfect match! Here’s how to return your full priced, unworn items:

 

WHAT IS OUR ONLINE RETURN POLICY?

We offer returns for all U.S. orders + no restocking fees! You have 15 days from the date of fulfillment to return all eligible items.

There will be a $10.00 return shipping label fee deducted from your refund or a $5.00 return shipping fee for store credit. 


Eligible items: All merchandise must be unwashed, unworn, and in original condition. Any items discounted greater than 30% are immediately deemed final sale.

 

WHAT IS OUR IN STORE RETURN POLICY?

You have 7 days from the date of purchase to return all eligible items for STORE CREDIT ONLY

Eligible items: All merchandise must be unwashed, unworn, and in original condition. Any items discounted greater than 30% are immediately deemed final sale.

 

 STARTING YOUR RETURN

HOW DO I START A RETURN? 

To start your return, please click the return portal here. Please follow the guided steps to select the eligible items you would like to return. You will have the option of a QR code or to print your label for your return. Please ensure all approved eligible items are included in the same package.

 

HOW WILL I RECEIVE STORE CREDIT?

Expect an emailed store credit confirmation within 3-5 business days of the delivery of your Return at our fulfillment center. Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase.  Store credit never expires. Store credit cannot be applied to a future purchase until the return is processed. Although we try our best, we cannot guarantee your store credit is will be processed the day your item is delivered. It must be sorted, inspected, and processed.

 

HOW DO I MAKE AN EXCHANGE? 

To start an exchange, please click on the exchange portal here . We offer free shipping for exchanges! 

There are two types of exchanges available. 

  1. Instant Exchange - Customers who choose to get an Instant Exchange will enter their card information, and their exchange order is created immediately. Loop places a hold on the customer's card. You have 15 days to return the item without being charged. 
  2. Standard Exchange- Customers who choose to get a Standard Exchange will not have to enter their credit card information. The new order will not be created until your return is in the mail. 

Please follow the guided steps to select the eligible items you would like to exchange. You will have the option of a QR code or to print your label for your return. Please ensure all approved eligible items are included in the same package. 

The exchange option will only be available if we have the size you are trying to exchange for – if the size you would like is sold out, you won’t be able to choose that size. 

 

HOW DO I USE MY STORE CREDIT? 

The easiest way to use your credit is by creating an account online. All you need is the email address you used to make your purchase to create a login. You will see your total credit balance in your account home and be able to add it at checkout in the “gift card” line. No account? No problem! You will receive a code with your return confirmation that you can use at checkout without being logged in. Please contact us at customerservice@amorlafayette.com with any questions about your account!

 

WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE? 
We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly!  If you received a damaged or defective item, please contact us within 48 hours of receiving the damaged item so we can rectify it for you right away! 


WHAT IF I PAID WITH SHOP PAY INSTALLMENTS? 
Shop Pay installment purchases are subject to Amor’s standard Return Policy for items returned within 15 days of fulfillment. If you've returned your order for Store Credit - partial or full - and you haven't paid off all of your ShopPay installments, then you will continue to pay off those installments until they are complete for the full purchase amount and you will receive an Store Credit for the full amount of the item(s) being returned. If you’ve returned your order for a refund, then your total refund will go back to the method of payment used through Shop Pay. A refund can take up to 10 business days to be credited back to your account. If you have any questions about payments made with ShopPay, please contact their customer service here. https://shoppay.affirm.com/help/s/contact-us